Updating from 3.1 to 3.1.1. Left piece unresponsive


#1

Hi everyone,

I’ve just bought bragi dash pro. it said there is an update. I’ve downloaded the update and started the process. There was an issue while the update, it asked to retry. since then the left piece is disconnected.
Then I manually updated the right piece, successfully.
Then when i tried the same with left piece, the drive wont mount.
I’ve tried resetting (3 red dot) and shipping mode. still the same issue.
The left piece is breathing, but in different rythm.
Please help. just got them.
case id: 330526


#2

Hi,

First of all, we’re really sorry to hear that you’ve had some issues during The Update.

I can see that Dominic has contacted you, providing the steps for performing a Recovery Update. We’re looking forward to hearing from you :slight_smile:

Best,
Kristian - Team Bragi