Update 3.2 no mimi.keeps failing


#1

I updated my dash pro to 3.2. I have a samsung galaxy s7 edge. Every time I try to create a profile for the mimi it says failed. I uninstalled the app and even disconnected the dash from the phone and paired again and the issue persists. I cannot use the New feature. Can someone help with this bragi. Thanks


#2

Hi,

Thanks for reaching out!

We’re really sorry to hear that you’re experiencing some issues with BOS 3.2.

Have you been in contact with customer support yet? They’re ready to assist you at our live-chat! www.bragi.com

Cheers,
Kristian


#3

I am curious - do you have onboard music? if so - how much?


#4

Yes I do have on-board music on headphones.not that much


#5

Ok I will try that.thanks


#6

Hi Terrell,

Do you have any news on this case?

We are more than happy to help you.

/ Kristian


#7

Yea still nothing. I installed and re installed the app and it force closes the mimi part but not the app when I try to do the mimi personalization. I don’t know what to do at this point. I have contacted live support but no fix.any suggestions


#8

Hi Terrell,

Our Support Team didn’t get back to you at the live-chat?

If you have a Case ID, kindly provide it to me so I can help you solving the issue.

Cheers,
Kristian