The Headphone won't turn on


#1

My Headphone is fully charged but wont turn on it keeps double blinking on the right ear. Please help.


#2

Have you tried to reach our Customer Support? They’re ready to help you solving this issue!

Looking forward to hearing from you.

Kristian - Team Bragi


#3

I have the same problem, have they found a solution?


#4

I have the same problem but as soon as i take my right earphone out it stops blinking like in the case. In addition to that it doesnt connect at all. pls help me someone.


#5

Thanks for letting us know!

Did you try to reset The Headphone?

Be sure that we’ll help you solving this.

Best,
Kris


#6

Just got the headphone yesterday and cant get it to work out of charger. I am able to turn it on while in case but turns off when out. The lights dont stay lit after 12 hours of charging.


#7

We’re sorry to hear that you’re facing issues getting started with The Headphone.

Did you get the chance to troubleshoot with our Support Team at the live-chat section?

Cheers,
Kristian


#8

same here bought a brand new one. the right earphone dosent even switch on once removed from the case. please help. do i reset or update the software or somethig?


#9

Do you have The Headphone or The Dash?

The Headphone can’t be updated, but you can perform a reset and see if it help solving the issue.

Or else, please reach us at our live-chat section at www.bragi.com :slight_smile:

Best,
Kristian