The Headphone Not Turning On though its fully charged


The Headphone arrived today, unboxed and put it on charge. It gets turned on and pairs only when its in the charging slot. If taken out does not turn on. Its BRAND NEW PIECE ! What do i do ?

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Have you tried to reset The Headphone yet?

Or else, reach us at our live-chat on - or at

Our Support Team are ready to help you!


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Hi - am having issue with my left headphones not charging. Just bought the headphone about 3 months ago. Disappointed that left headphone not charging properly. It blinks for a second or so then no lights. Only right side is charging.



Thanks for reaching out. We’re really sorry to hear that you’ve had some issues with The Headphone. Have you checked whether The Golden Pins within The CarryCase is broken? This might lead to The Headphone not working.

You can send us an email at, or reach us trough the live-chat section at so we can help you solving the issue :slight_smile:

Kristian - Team Bragi


have same problem but i’v bought about half years ago but it’s just unboxing today,and put it on charging about 8 hours and can be pairing only when it’s in the charge on the case, while u put it out from the case and try to pairing again ,it does not turn on at all…pleas help.


I am having the same issue…


Have you been in contact with our Support Team yet? I’m sure they can help you solve the issue :slight_smile:

Looking forward to hearing from you.

Kristian - Team Bragi