The Dash wont connect to the Bragi app

Im using iphone 11 with ios 13.1.3. I connected The Dash in ios Bluetooth Settings, but the app says that “Waiting for connection”. I tried to reset The Dash and reinstall it, and the app. I try it on another iphone and ipad, the app still says “Waiting for connection”.
Can I get any help? Thanks.

If bluetooth is on already when i connect my dash pro i’ve never actually been able to connect to the app. Typically If i want to connect to the app for some reason (i hardly ever use it) I have to open the app first and turn on bluetooth from within the app. Then it connects fine. Try that?