Right headphone not working

I just bought a pair of i11 5.0 headphones today brand new and the right headphone will not turn on, charge ect. The left one works fine, but the right one will not turn on. Even when I put it in the charging box, the left one lights up red. The right one doesnt at all.

Thank you

Liz Perez

Liz - you mean these?

not sure why you are in a Bragi help section for non-bragi devices