Right Earbud not working, no answer from support


#1

Hello everybody,

I own the The dash pro and bought it exactly one year ago. The condition is practically new, since I only used it 5 times. After the headphones were left unused for a few weeks in the case and I wanted to use them, they automatically made an update. Since then I can not use my right earphone anymore. I have already tried a reset and also on the updater the latest firmware installed. But unfortunately the problem persists. When I put the headphone in the charging cradle, it lights up. But as soon as I take it out, nothing happens. I can not use the headphones. Unfortunately, I get no answer from the support. I have already written several emails and also tried to call.
Can someone tell me what else I can do?
If I am stuck, then I must try to take legal action - which I really did not want. Basically, I was very happy with the headphones.

Thank you for your help
Frank


#2

I am having the same issues with this company.

Their support is terrible and I wish I had not purchased any of this companies products

I will be taking legal advise.


#3

Same here Frank, but in my case both earbuds are unresponsive, they charge and breathe with no problem but when placed on my ear nothing happens . a waste of money


#4

Hi,

Thanks for reaching out! I’m sorry to hear that your Dash Pro doesn’t work - Did you update is yourself trough the computer? It’s only possible to update The Dash Pro by using the desktop updater.

Can I please have your email in order to follow up with our Support Team? We’re answering within 24 hours, so I would like to investigate it :slight_smile:

Thanks,
Kristian


#5

Sorry to hear that. Can I have your Case ID as well?


#6

Hello Kristian,

Thank you for your contribution. Meanwhile, someone has reported and it has already tested some things - at least one seems to strive at Bragi to find a solution. However, I have already tested everything and it is very unsatisfactory. I dont see any case id in the mails from support (Lea)…
I’m now firmly believe that just the battery of my right earphone is broken or just in a kind of deep sleep and an exchange would be necessary. Meanwhile, my Dash is just over a year old. But they were only used 5 to 10 times !!
I’m curious when the problem was solved and will post my experiences here as well.

greetings
Frank


#7

Hi Frank,

Thanks for providing the feedback - It’s really valuable to us!

I would kindly ask for your email used for the conversations, in order to follow up in that way :slight_smile:

Kristian - Team Bragi