Right Earbud not charging


#1

I recently bought the Headphone. After unboxing it connected fine with my phone. Great sound !
After a couple of days I put the buds on for charging. The left one blinks up while charging but the right one is dead - no response at all. Need help !


#2

I have exactly the same problem - the right bud will not charge. I measured the voltage in the charger and see 5V between the pins on the top part of the right charger but only 0 V at the bottom. My head phones are about 4 months old :frowning:Right Earbud not charging


#3

Sorry to hear that @Rachit & @wudking.

Have you tried to reach out customer support at support@bragi.com?

They’re ready to help you solving this issue!

Kristian - Team Bragi


#4

Yep having same issue. Right earbud not charging


#5

Have you checked that The Golden Pins within The Charger is in the right position? Sometimes it can happen that they get a little bent, which results in The Device not charging correctly.

Looking forward to hearing from you!

Kristian - Team Bragi


#6

Hi!

I seem to have exactly the same problem: right headphone not charging, 5V on the upper pins in the charger, all pins are in the correct position.

I tried to scratch the contact pads on the right headphone carefully to remove some possible residue but to no avail.

Is there anything more I can do or try?

Thanks!
Hendrik


#7

Hi,

Did they solve your problem?

I have the same issue here!


#8

Hi,

Our Support Team are more than happy to help. We’re troubleshooting for possible issues in order to solve it.

Can you please describe the issue at www.bragi.com, in the live-chat section? Or at support@bragi.com?

Cheers,
Kristian