I emailed Bragi support Friday and haven’t received a response. Here is a copy of my email:
I am having trouble with my Dash earbuds. Since I charged them last, they worked with no problem. Yesterday, however, when I went to put them in my ears, they never turned on and I obviously was not able to connect them to my iPhone. I have an iPhone 7 with the most current software. Also, my Bragi‘s are up-to-date. Putting them back into the charger did not solve the issue. When I was near my computer, I plugged them in to charge. At first, the dash icon appeared on my desktop and then it disappeared. It continued to disappear and then reappear, all the while I kept getting notifications that the disc was not ejected properly. I never unplugged them from my computer. I went through the procedure to put them in shipping mode, and I also had to go through the steps to remount the dash to my desktop. Finally the dash icon remained on my desktop. The right dash turned blue once and would not breathe in sync with the left. I left them plugged into my computer all day. When I returned, the beach ball was spinning and I had to restart the computer because force quit would not work. Also, there were Multiple notifications that the disc was not ejected properly. I put them in my ears and heard a faint static sound. Now the right side won’t breathe at all and the dash icon is once again disappearing and reappearing.
Appreciate your help!