Right Dash nor working anymore


#1

Hello,
I bought one Dash on Bestbuy in Miami, FL, USA on february and now, suddenly, it has stopped working. The left dash charges perfectly, but the right one doesn´t charge or do nothing any more. It was working well and two days ago I place it in the charger and both of them showed breathing red but the right one stopped after 4 or 5 seconds. Since then nothing.
I tried to reset it a few times but nothing happens.
What can I do?


#2

Hello,

We’re sorry to hear that you’ve had some issues with The Dash Pro.

Have you checked whether your Golden Pins located in the Charger Pro, have been bent?

Please send a photo of your Golden Pins so I can investigate if your Charger has been broken.

Kristian - Team Bragi


#3

For me - I have to make very certain I have good connection - sometimes it take a few reinsertions to get it to show it is charging.
When I place the buds in the charger - i make sure I get a Blue blinking light - to me that lets me know that I have a good connection on the pins