I just received a brand new Dash Pro a few days ago. I immediately noticed a distinct and annoying white noise in the left ear. I raised a support request, and after some back forth I am being told that I can’t get a replacement and if I want a refund I have to pay for return shipping!
I live in Australia and paid almost $500 AUD for these headphones. A ridiculous amount of money. The expectation would be that I would receive a premium product as advertised, with the customer service to back it up. This is completely unfair as I will lose like $50 just to get this returned and have nothing but heartache to show for it.
Is this what is to be expected from Bragi?