i had issue with the dash and was instructed to fill out the RMA form and send the unit back to Bragi at my cost on 28-Sept-2018.
Over the months they kept telling me the unit is out of stock but reassured me many times that i will get the replacement. After i chase for many times, they finally said they are not manufacturing the Dash anymore, but will assemble a unit for me in Germany.
At last, they said the unit is ready to ship to me and asked my address on 4th March 2019. But I received nothing after 2 weeks and i’ve sent emails to check the status but no reply nor any response from support.
It’s so frustrated that they just can’t do anything that they assured thousand times and the case was unresolved more than 6 months. Really bad service … from a very disappointed customer.