Poor Customer Service


#1

Had to return my Headphones. It took 2 months to get a replacement with zero responses to emails or tweets, got generic replies from Facebook messenger, and now the replacement is worse than the faulty one I sent back.
I don’t want to have to wait another 2 months while they “wait for stock to arrive”
The right just continually gives a random flash and won’t switch on off the charger case.

Dissapointed is an understatement and if I could get my money back I would.


#2

Hello,

Thanks for the review. We have an answer time on 24 hours, so this shouldn’t be the case. We’re really sorry to hear about your experience, and be sure that we’ll help you solve it.

Can you please provide your Case ID so I can follow up personally on this?

Looking forward to hearing from you!

Kristian / Team Bragi