I got in touch with customer care on the 11th February 2019 because after less than 5 months of use one of the pins in the charger came off and it no longer charges one of the buds.
after some responses, customer service have started being extremely vague about any solution to my problem. They claimed that it would not be possible to send me a new case/charger (which is the solution they were suggesting to resolve my issue) because they were “in the middle of changing courier”. I asked several times for an estimated time for the matter to be addressed, however they NEVER EVER were willing to give any guidance. Only “we will do our best to resolve it as soon as possible”.
It is now clear that bragi’s customer service is run to minimise liabilities to the company, with a clear guidance by their legal department. Looking at the amount of complaints for poor care and for malfunctioning items, I am in no doubt that the company will be folded very soon.
I have now taken this up with the European Union’s online complaint service, but I am doubtful they will respond to even that.
I may never see my money (or my earbuds working) ever again, but we should make sure that everyone is aware of what an unreliable maker Bragi is.