My problem is now that the left earbuds completely died, the two docked will breathe red, even though when I connect to my phone via bluetooth the right earbud is at 99% battery. When I dock both earbuds, they start breathing and sync up, but the left earbud doesn’t blink blue twice to indicate it’s charging. It’s like in limbo.
I’ve already tried updating and it’s at the current firmware, tried the pinhole thing, nothing works. And Bragi support just sent me the generic email yesterday and never heard back from them.
What’s most infuriating is I had this problem back in February with the standard Dash earbuds and Bragi support told me to buy the Dash Pro, after I’d returned the base model. Here I am, seven months later with the new & improved, having the exact same problem. This is ignorance on the company’s part. Look at the forums. Most threads have 1-2k views and replies and this one - titled “No sound in left ear” - has a whopping 31.4k views. It’s embarassing; you know what the problem is, why do you choose to release “new & improved” models when you can’t address the existing issues with the earbuds?