No sound in left ear


I’m having the same problem. I updated to the latest software using the bragi updater and no change. Lights blink synchronized. I noticed that if while music is playing in the right ear if I take the headphone out and bring it over to the left side of my head the left one starts playing!

Hoping posting here will help others do the same test. Bragi how can we tell if this is a software or a hardware issue? Maybe the antennas got loose? :):):):slight_smile: I hope it’s a software synch issue and we can fix it with an update.


Same issue. Support is asking me to provide a photo of a paper receipt from four months ago. I can no longer provide this so even though they suggested my device is dysfunctional, I’m shi*t out of luck. Be warned before purchasing to keep your receipt at all costs.


I have all the same issues as the above, but thought I’d post in here what I Just sent to customer support via the contact form:

I received The Headphone for Christmas, and am incredibly frustrated every time I use the product. The left headphone continually does not work, and even if I do get it working after 30 minutes of trying, the next time I turn them on the left headphone again doesn’t work. I’d love to use the product, and the 10% of the time that it does work it’s great! But spending 30 minutes to get it working EVERY time just isn’t worth it. Please don’t tell me to go to the forums as I’ve done everything here: No sound in left ear but most of the time nothing works, and I just don’t use the headphones. Please help me so I can use the product again!

Hopefully I hear back from support, and it’s something other than checking the forum! However, if support that checks on here would like to help, my case ID is 302022. Thanks!


I am experiencing the same problem with the left earphone as well, and it is becoming more frequent now, that I almost cannot use the device any longer.

It initially starts with a distorted sound and eventually cuts off. In some cases, I would have to switch off and one several times for the left earphone to pick up. In other cases, I would have to plug the device to its charger for it to reinitialize, even though it has been fully charged.
This is increasingly frustrating now.


Thanks for reaching out!

We’re really sorry to hear that you’re having some issues. I tried to look for you in the system, but I can’t find you as I do not have your Case ID.

Can you kindly send it so I can follow up personally? :slight_smile:

Thanks a lot!

Kristian - Team Bragi


Well unfortunately my Headphone has incurred this fetal problem as well. I reached out to support but after trying all their suggestions as well as those mentioned above I could not get the left Headphone to pair again to the right. To make matters worse I received these as a gift for Christmas and I don’t have the receipt, nor was I able to obtain it, so support says I’m SOL and they can’t help me. Why can’t my order history be looked up by serial number? Crazy…

I seems to me like Bragi should have a better answer to a problem that effects so many people across all of their products. This is clearly not a “manufacturing defect” as much as it is a design flaw that you can expect to experience at some point after your purchase.

I really liked these headphones before this issue, but is it worth it to have to pay $150 every year because you’re headphones spontaneously unpair from each other?

Jon (case #309555)


I have tried everything suggested in the forum and nothing worked! But what really upsets me is that I contacted the Support Team of Bragi, with my problem and the serial number of my Headphones and they simply answered me that without the invoice they couldn’t help me (I had lost the invoice on my way from the US to Spain). So great support guys: despite being clear that it is a frequent malfunction, and I provide everything (store, date and time of purchase, serial number), only important thing was the invoice.
By the way, to all of you with the problem in the left headphone, I have found the solution: buy the Bose Soundsport Free; I will recommend them over the Bragi, specially for the terrible support to customers
Good luck in the future


I’m having exactly the same problem with my Dash Pros: i.e. left bud goes quiet. Customer support sent me the driver update instructions and this seemed to work.
Unfortunately, the problem has returned. I have contacted customer support via the app but had no response yet.
I love the headphones (when they are working). Unfortunately, this recurring problem leaves me feeling that I have totally wasted my money.


Please provide your Case ID, so I can follow up on this personally :slight_smile:

Looking forward to hearing from you.

Kristian - Team Bragi


Please provide your Case ID, so I can follow up on this personally :slight_smile:

Looking forward to hearing from you.

Kristian - Team Bragi


hello Bragi Support! I just received by order from Amazon. I was so excited to try it but unfortunately, on my very first use, i hear no sound in my left ear. I immediately go to google to find a solution for my problem. i found some instructions which i followed but to no avail. the left earpiece still does not work. What should i do? I am living outside of US. I hope you can provide a permanent solution or offer a replacement if I received a defective item. Thanks!


Hi! We’re sorry to hear that you’re experiencing these issues.

We have a live-chat section at, and I’m sure that we can help you solving the issue :slight_smile:

Looking forward to hearing from you!


My son Just got this Bragiearphones for his birthday, and was very happy for it. But Just after a week the left earphone become silent and there are no sound from ut.

He has tried everything mentioned from Bragi on this website/ chat to fix it.

I sent an email to your supportadress a week ago, but I havent got any feedback. I think we either want a new pair or we want money back. Can you please answar?

Mvh Håvard


Hej Håvard,

Vi er kede af at høre din søn har haft nogle problemer hed hans unit.

Kan du give mig det nummer som du har fået fra vores Support Team, så jeg kan følge op? :slight_smile:

Kristian - Team Bragi


Is there a solution for the left ear piece failing to pair? I’ve tried all of these fixes and none work.


Have you been in contact with out Support Team yet? If so, please provide your Ticket Number so I can see what they’ve recommended :slight_smile:

Looking forward to hearing from you.

/ Kris - Team Bragi


Had same problem with my headphones after 3 months of use and got frustrated because I love these headphone so much and too used to them. Then after searching, came upon this site. Tried the suggestion with plugging into the pc to sync. Worked like a charm. Wish this was included in the instructions though. Thank you so much


@Kristian Same story here, bought the Dash in March 2017, do not have the invoice :frowning: left will not play any sound - I’ve spent lots of time with the support team over different scenarios over 24 emails ID326667.
Expecting your product to last more than a year. I was satisfied until it suddenly stopped playing sound from the left Dash, thank you


Hi Caroline,

Karl will get back to you today, It’s easier if you’re continuing the troubleshooting, so we have all conversations at the same place :slight_smile:

Let me know if there is anything else.

Kristian - Team Bragi


@Kristian ok hope to be able to use my Dash soon, thanks