My Dash not working


#1

I have a Dash. It works perfectly well for months.
I traveled and didnt use them for a while. Now i am in Turkey becaouse of business and when I got back I charged them, and when I put them on nothing… No message or respond on touch. My Samsung A8 can see theThe Dash` but cannot connect because The Dash refuse to connect, which I believed is the one not working.

So I did a new software update 3.2, which was there already, but nothing. I also tried to reset them, download other softwares like 2.0 or others but nothing changed.

I watched all solution videos and read all the articles about the solutions but no solutions found. So please help me about the situation. Now i cannot hear anything when i put them in my ears. My left and rigth dash breathes with different colors and different time periods.

I can give any information or any support if you need.

Model No is B1000
Serial No is 0000055065C


#2

Hi,

Thanks for explaining the issue so detailed, and for troubleshoot yourself. We would be more than happy to help you! Can I please have your email in order to get back to you? :slight_smile:

Best,
Christian