Music stops when phone locks


I have an iPhone X and while listening to music, if the screen shuts off (sleep) or I lock the phone with the side button the music stops. I have to tap the right bud in order to start again. am I missing something in the config or is this a limitation? if the latter, this needs to be addressed, if im missing a setting I apologize and could use a pointer, this is driving me nuts

thanks, and 2 days in and so far enjoying these things!


I have an Iphone x with the last IOS 11.2.5 and my the dash with last FW has no problems if I make my Iphone in standby mode. My music don’t stop. also the bluetooth works great for me.


Never came across this issue before @pitt1717! Have you tried to reach our Technical Support team?