Little cracks and scratches occationally with hearing profile active and 3.2


#1

Hallo everyone,

first I have to admit, I love the DashPro for all its capabilities, even if it still got some imperfection here and there.

But I discovered that with the personalized hearing profile active at full intensity (haven´t done a complete set of experiments) and at a higher volume I can here very short cracks and scratches in the audio stream every 5-30 seconds. During an activity it is easy to overhear but while listening in a fairly quiet environment it is pretty annoying.

My Dashpro is fairly new too, like a month or two.

So my question is: Is this a known bug or software problem or does my Dash have any hardware issues?

Thanks for helping


#2

My Dash Pro 26 works great at Maximum Volume with the Mimi Defined intensity set to full. You should contact support@bragi.com!

Kind regards,
Josh


#3

Did you get in contact with our Support Team yet?

We have some troubleshooting that we can do with you, in order to get rid of the crackling sound :slight_smile:

Best,
Kris


#4

Is the noise in your source audio and you’re only now hearing it for the first time because it is in a frequency now boosted to where it is newly audible to you. If it happens at exactly the same points in the audio each time you play the tracks, I would suspect the source material.


#5

Its is definitely not the source. It appears mostly but not always at the the same points in time and now I know it is also at low volumes and I think at higher frequencies. My gues would be an amp Problem anywhere in the audio processing.


#6

I’m having the exact same problem with 3.2 and Mimi. I’ve reinstalled, reset the mimi profile and still, same crackling. It’s usually very prominent when I pause music and have transparency on. Been troubleshooting with Bragi support. I don’t believe it’s a hardware issue, but maybe something got messed up with the 3.2 update. To be continued…


#7

Bragi agreed via email that there is an issue with my headphones. They claim they’ll send me a replacement. They had me ship them back with an RMA, but I was told I had to pay the shipping. I did USPS Priority Mail. They’ve had them since 9/20. Never got a confirmation of receipt until I emailed and asked. They asked me for the tracking number and after a few more exchanges, they said they’ve received them and it would take 5-10 business days for them to “examine the package and initiate a replacement.” Crazy. After a week of troubleshooting with a rep, now I’m Bragi-less and waiting. Disappointing to say the least.


#8

Day #10 since Bragi received my defective headphones. No updates. Pretty ridiculous. They say 5-10 business days and here I am, headphone-less.


#9

Bragi replied. They have no eta for when I’ll get my headphones back. So disappointing. Never had a company just sit on my headphones with zero updates until I reached out. Most places stay in contact and stay true to when they say you’d get your replacement, smaller companies than Bragi. Frustrating and left without headphones. I have a strange feeling this will take quite some time.


#10

Hi,

Can you please provide your Case ID so we can follow up on this case?

Cheers,
Kristian


#11

Hi Kristian. It’s RMA No. 100018012

I’ve been told as of yesterday there is no update as to when I’ll get my replacement.


#12

I’ll follow up with our Escalation Team :slight_smile:

Best,
Kristian


#13

Fingers crossed. Thank you!


#14

Still haven’t heard from anyone.