Headphone's Won't Turn On


Please help! I ordered and received brand new Bragi Headphones from Amazon, and charged them. They wouldn’t turn on after the 80 minutes, so I charged them for another 3 hours. They still won’t turn on…The right side keeps blinking, and the left side stays at a constant blue light. Do I need to charge them separately? Is the left one taking all of the power? I don’t understand. I was so excited to try these headphones, and now I’m sad that I can’t get them to work. Please help as soon as possible so I know whether I should just return them or if I can possibly fix them!



Thanks for reaching out! Did you try to reset The Headphone yet?

Our Support Team are ready to assist you at support@bragi.com :slight_smile:

We’re looking forward to troubleshoot with you.



Kristian, I’m having the same issue except my headphones won’t even blink or go blue. There is just NOTHING happening. I’ve been charging them for well over an hour and still nothing. I e-mailed, but have heard nothing back. What are my next steps. Please help.


Hi Philip,

Thanks for reaching out! Can you please provide me with your case ID so I can follow up on the issue?

We’re answering within 24 hours normally, so this shouldn’t be the case.

Looking forward to hearing from you :slight_smile:

All the best,
Kristian - Team Bragi