Headphone's Won't Turn On

#1

Please help! I ordered and received brand new Bragi Headphones from Amazon, and charged them. They wouldn’t turn on after the 80 minutes, so I charged them for another 3 hours. They still won’t turn on…The right side keeps blinking, and the left side stays at a constant blue light. Do I need to charge them separately? Is the left one taking all of the power? I don’t understand. I was so excited to try these headphones, and now I’m sad that I can’t get them to work. Please help as soon as possible so I know whether I should just return them or if I can possibly fix them!

#2

Hi,

Thanks for reaching out! Did you try to reset The Headphone yet?

Our Support Team are ready to assist you at support@bragi.com :slight_smile:

We’re looking forward to troubleshoot with you.

Best,
Kristian

#3

Kristian, I’m having the same issue except my headphones won’t even blink or go blue. There is just NOTHING happening. I’ve been charging them for well over an hour and still nothing. I e-mailed, but have heard nothing back. What are my next steps. Please help.

#4

Hi Philip,

Thanks for reaching out! Can you please provide me with your case ID so I can follow up on the issue?

We’re answering within 24 hours normally, so this shouldn’t be the case.

Looking forward to hearing from you :slight_smile:

All the best,
Kristian - Team Bragi