Headphones will not work

I bought 2 sets of headphones and both have the same problems.

I plugged them in and charged them, however when I remove them from the case they will not turn on. If they are plugged in on the charger I can get them to connect to Bluetooth while they are on the charger, but as soon as I take them off they shut off an disconnect. Quite frankly I am pretty angry. There is no customer service number that I can find to resolve this, and I do not want to have to go to a forum where I have to wait for a response, and judging by everything I found (and read) the customer service for these products suck. I would appreciate a quick response, and or a number where I can talk to a live person.

have you solved this issue ?