Dash Pro - Uh Oh - I think my charger is broken - what to do


#1

So - yea, as you can see from the picture - my left ear charger is without a pin…:frowning:

I don’t remember when I bought it - probably over a year ago (I did get it a BestBuy guess i could check)…

Is there anything I can do ? new Charger to buy? anything?

funny thing is - it looks like i am beating the heck out of it - but in reality i am really careful about seating my earbuds.


#2

So - i see i bought these in November 2017 - so is that considered under the 1 year warranty?


#3

Hi,

Thanks for reaching out! Your Golden Pin is broken yes.

Our Support Team are ready to help you checking your warranty options. Can you please send us an email to support@bragi.com, so we can have a look at it?

Cheers,
Kristian


#4

I think I have done that :slight_smile:
Thanks Kristian - yes, I believe if it is a warranty period of 1 year - then I should be in that timeframe


#5

Thanks for the cooperation Michael!

I can see that the issue is solved now.

Let us know if there is anything else :slight_smile:

Your Team Bragi


#6

Yes , thanks again Kristian and to the entire Team - !


#7

just an update - received the new battery pack and all is working great.


#8

Awesome Michael! :slight_smile:

We’re more than happy to help :slight_smile: