Dash Pro pauses randomly


#1

When listening to music or audiobooks while walking (especially when my hair is open) the Dash pauses randomly, sometimes it also unpauses again but most of the time I basically I have walk with my phone in hand to start my music or audiobook again every time it pauses.
I already have touch lock on and all 4D controls off, basically ALL controls are off, but it still happens.
Don’t I know of some control that I might be doing unintentionally? Or is it normal that it just pauses all the time?
Sometimes I also feel like my hair touching the dash actually does touch actions but I usually turn on touch lock (through the app because I also have trouble starting it through the dash).
Just am really lost here…


#2

Are you streaming your music/audio book ?


#3

From the phone to the Dash? Yes.


#4

That sound really strange! Can you please provide your email so our Support Team can contact you!

Best,
Kristian, Team Bragi


#5

actually i meant from your service (i.e. Google Play, iHeartRadio, etc…) to the phone.


#6

no everything I listen to is on my phone.


#8

touch lock should have done it -

I know I have had similar problems whilst working in the yard and a hoodie sweatshirt hitting the buds - but setting touchlock on took care of that issue.


#9

that’s what I was hoping for, but it seems like my fingers are locked but my hair isn’t :wink:
Something at least seems to still be able to do touches or I don’t know what it is, but I have it constantly. Sometimes it just pauses, and sometimes it turns audio transparency off (even though it is already off).
When it pauses I noticed today that there is also a sound with it. Different to when I pause it with a touch.