Dash Pro doesn’t work out of the box


#1

Bought brand new Dash Pro, only to find them breathing after charging but not in sync. Put right one in my ear and they are dead. Don’t switch on.
Tried everything from Bragi Support, installing new OS, reinstalling, rapid update.
Still the same, each one is breathing, some times in sync, most of the times out of sync but everytime I pick up the right one, I hear no sound and can’t pair them to anything.

Absolutely ridiculous considering the amount one spends to get them.


#2

Hi,

Thanks for reaching out, and for troubleshooting with our Support Team!

Where did yo buy the device? If it’s DOA you should be available to receive a replacement.

Looking forward to hearing from you :slight_smile: