My Dash Pro arrived yesterday. When I start the charging process, it seems only the left side of the Dash starts to breathe. The right side refuses to glow at all. When I try plugging the charger into a Mac or PC, they both say that not enough power is being supplied to the device. Is there something I am doing wrong or did I get a faulty device?
Edit: The right dash glows if I pull it from the charger for a few seconds. But other than that, it remains unresponsive.
Updating my status for everyone so far:
5/30 9:10PM EDT - Ticket created.
5/31 5:41PM EDT - Got a response asking for photos of the pins on my charger and a request to try a different USB cable. Replied to them at 6:20PM.
6/1 1:55PM EDT - Another response from them. This time was asked to try a recovery update. Same issue as before. PC/Mac wont recognize the device. Replied back at 6:32PM.
6/2 2:33PM EDT - Got a reply saying that it’s still being investigated. Will have to wait until Tuesday to hear more since it’s a holiday.
6/6 12:04PM EDT - Will have to do a return for the defective ones. Waiting for more instructions from them.
6/7 8:19AM EDT - UPS shipping label sent to me.
6/12 9:30AM EDT - UPS delivered. Waiting on a replacement now.
6/21 - Replacement arrived. Contains the original dash contents that I sent in but in working condition.