Dash not reaction


#1

I just bought the dash and i followed the steps of charging before using, until the breathing was blue. When that happened i tried to connect to my cell phone but the dash didnt appear, and i notice that when i try to shake the dash to see the battery, it didnt repond, they dont turn on any light.
And when I return the dash to the charger only lits once and it didnt start breatihg again. :c
I tried to instal the update but it didnt worked.
Also I reseted the dash but continue with the same problem


#2

You should contact support. You can e-mail them at support@bragi.com.


#3

Hello,

We’re really sorry to hear that you’re experiencing some issues.

As @Josh are mentioning, we would kindly ask you to reach our Customer Support, so we can provide you the needed help. Either at www.bragi.com in the live-chat, or at support@bragi.com.

I’m sure that we can help you solving the issue :slight_smile:

Kristian - Team Bragi


#4

I have the same problem, i contact the customer support already. but still didn’t get any reply from thrm.

My case id : 336975


#5

Hi,

I can see that Marco has been in contact with you!

Can you please get back to him? Then we can help you solving the issue :slight_smile:
Your Team Bragi