Computer not recognizing Charger in order to update

Earphones have been great until this morning. Bragi app will pick up earphone, but phone will not. can’t do anything with them. Controls on earphones will not work, can’t play music. I reset earphones and it did not work. Tried to update and the computer does not recognize the USB as a drive. Very Odd!! any ideas would be greatly appreciated.

When you reseat the units in the cradle and ensure they are syncing, use a paperclip and hold the reset button on the case in for 5 seconds until the red LED blinks 5 times. This will soft reset them. Worth a shot!