Broken pin on charging case

#1

A pin broke off from the right charging port. I can see it clinging to the magnet in the case. I bought this over 2 years ago… and shortly after 2 more as gifts. The earbuds worked great but now I cannot charge the right(main) one. What are my options?

#2

Hi Matthew,

Thanks for reaching out. We’re sorry to see that your Charger is broken.

You’re unfortunately out of warranty, but we would really like to help you solve this. Once there’s spare parts in stock, we’ll reach out to you directly :slight_smile:

Can you send me a direct message here?

Cheers,
Kristian

#3

Afternoon Kristian,

Apologies for reaching out to you randomly.

I found this post and I am having the same issue of the broken pin

What solutions are available?

Unfortunately I am unable to locate my original proof of purchase and additionally the store website is completely out of stock of the replacement case

Thanks!

#4

Hi,

Thanks for reaching out here!

The only solution available for you at the moment is to wait for the acquirer to restock spareparts again :slight_smile:

The acquirer will continue producing The Dash Pro and The Headphone independently from us. We will make sure to give them all the support to ensure a smooth transition of our product line.

I’ll let you know once we have any updates :slight_smile:

Make it a great day,
Kristian - Team Bragi

#5

Thanks for the information! It is great news that the Dash Pro will be continued!

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#6

Kristian, I’m sure this is info that you won’t have but we can but ask. Do you know if the new acquirer will be using the same manufacturing process or changing/adapting it or just taking over the current process. It’s a shame that the forum has essentially become a fault vault only but it does highlight that a lot of people are experiencing failing hardware, DOA units and failures.

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#7

Hi Bane,

Do you mean the same process of building The Charger / The Dash Pro or?

As you’re mentioning the information is very little at the moment, but I’ll reach out to my colleagues in order to see if there’s any news that we can tell within the forum.

Thanks for the interest once again!

#8

hi Kristian.

primarily of building the Dash pro units themselves but I guess the case too since so many people seem to have issues with pin failure

thanks,

bane