For about 2 months now, I have been unable to get any sound out of my left Bragi Dash Pro tailored by Starkey ear bud. After trying multiple suggestions from Bragi support over the course of a month, they finally told me the only solution was to contact the audiologist I purchased them from. When I did so, the audiologist directed me to contact Starkey. Starkey’s reps so far have only directed me back Bragi. They claim that all repairs go through Bragi. Bragi, however, claims they cannot repair a Starkey device.
The most frustrating thing about this situation, is that Bragi has repaired these very ear buds already! They were a lemon out of the box–and Bragi sent them back to me after repairing whatever the issue was with the hardware. So the run around at this stage is simply unacceptable. I can’t understand how this company has managed to stay in business as long as they have so far, with the complete lack of straightforward problem solving.
Has anyone experienced a similar issue with a non-working left earbud? I’ve invested a lot of time and effort into trying to get these to work again (for 600 dollars one would be rather unwise to just give up, in my opinion), and I am committed to finding a solution. Also, has anyone with the Starkey pair experienced issues getting them repaired?