I think it is a shame on how Bragi has treated its supporters! Because, that is what I see here, not only customers but supporters of this company when it was no more than a Kickstarter with a good idea for a product!
I can perfectly understand that Bragi is heading to another line of business, I can perfectly understand that there might be delays in the replacement process due to the line of business being sold to God knows which company, but what is very clear and what is not acceptable nor understandable is that Bragi’s supporters/customers were not taken into consideration when this decision was made! It is very clear that Bragi has been systematically lying to their customers through their customer support by making out excuse after excuse about the delays on RMA processes and delays on warranty replacements. They never were straight forward with their customers on the real reason why there was no production of replacement units and even when I can understand that certain confidentiality is needed in some situations, it is clear to me that Bragi did not take its supporters/customers seriously and with any consideration as in providing other options for us not to suffer the consequences of this line of business sell, which by the way, Bragi has proven to us that was very poorly planned and it has been very poorly executed towards specially customer service wise for the benefit of their loyal supporters and customers! Bragi has failed in setting real time expectations for pending and upcoming warranty replacement processes and it seems they think they can fix it all with a lot of “sorrys” and their favorite word for setting up time expectations has become “soon”.
Someone mentioned here to treat Bragi with some respect, but I personally think that respect is earned and the way Bragi has treated their supporters/customers making them wait for their replacements for months creating false expectations and different excuses each time is just very disrespectful from their side! If someone is frustrated is in his right! and if someone seems to be disrespectful I would say that Bragi has brought that on itself they have disrespected the trust their supporters/customers had on it because on the way they have handled this whole thing!